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Service Technician

Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. Right now, we are looking for talented individuals to join our winning team as a Service Technician where you will have a chance to innovate, grow and to do what really matters.

Responsibilities include: 

  • Diagnose and/or correct all technical problems to the satisfaction of our residential and business customers and in accordance with company specifications for our cable and fiber optic plant.
  • Reconnect/disconnect equipment and/or services as per company standards and procedures.
  • Ensure that communication with customers, other departments and peers is done in a professional manner.
  • Maintain strong customer relations through daily contact with customers.
  • Install new services, extra outlets and equipment in domestic dwellings, apartments and commercial buildings.
  • Measure and report performance of marketing campaigns, gain insight and assess against goals
  • Complete installation work. (e.g., rewires, fishing, drop replacements)
  • Promote and sell company services.
  • Complete accurate documentation pertaining to installations, service and sales activity.
  • Assist Managers in reducing departmental costs through efficiencies and improved productivity.
  • Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy.
  • Adhere to the “One Rogers” principals of Customer First and First Time Right.
  • Active involvement in upgrading your technical skills as required by the position through either SCTE, Rogers Technical Training or other defined sources.
  • Meet and exceed all performance metrics assigned and measured by the company.
  • All other duties as assigned.

Requirements:

  • Have a Post-secondary education or comparable work experience;
  • Must possess a valid driver's license, with a safe driving record.
  • Electronics Technician Certificate or Diploma would be a definite asset.
  • Minimum two years Cable TV experience or equivalent experience from a related industry.
  • Must have experience with TCP/IP protocols and NIC Installations.
  • Must be able to handle all physical aspects of the job, which include lifting/moving heavy equipment (approx. 80 lbs) and climbing ladders/poles at heights up to 40 feet.
  • Excellent communication and problem-solving skills coupled with excellent customer service skills.
  • Ability to work shifts, weekends, on call and overtime, as required.
  • Must be willing to work in adverse weather conditions.

The above statement represents general details necessary to describe the principal functions of a Service Technician, and shall not be considered a conclusive description of all work required in the position. These responsibilities will be reviewed periodically and may be subject to change in order to meet organizational, business, or operational requirements. 

  

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