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Customer Service Consultant

We are recruiting for Customer Service Consultants. We are looking for customer champions who will provide world class service by connecting to our customers, analyzing their needs and offering customized solutions. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance driven environment? If so, you should consider a career with us today!

Responsibilities include: 

  • Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
  • Deliver reliable solutions to our customers with a sense of urgency and sound judgment Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
  • Complete accurate transactions in a timely manner
  • Incorporate feedback on a regular basis, to improve your personal and professional development
  • Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)
  • Embrace change in a fast-paced, performance driven team environment

Minimum Qualifications:

  • Completed high school diploma or higher
  • Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand
  • Excellent active listening and communication skills
  • Customer Champion: passionate about providing world class customer service and sales solutions
  • Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment
  • Strong computer skills (windows and internet navigation) and comfort working with wireless devices
  • Punctual and committed to work schedules

Preferred Qualifications:

  • Experience in a telecommunications role
  • Post-secondary diploma/degree an asset

Great Work, Greater Rewards:

  • Competitive base salary + performance based commissions
  • Comprehensive benefits program
  • 50% Rogers Employee Discount
  • Rogers Wealth Accumulation Plan (pension, RRSP's, employee share plan)
  • Career pathing & organic growth opportunities to build a career

The above statement represents general details necessary to describe the principal functions of a Customer Service Consultant, and shall not be considered a conclusive description of all work required in the position. These responsibilities will be reviewed periodically and may be subject to change in order to meet organizational, business, or operational requirements. 

  

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