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Scheduled Maintenance

Just like you get oil changes to help prevent problems with your vehicle, we sometimes do preventative maintenance to ensure our system stays healthy and your service with us is at its best.

Sometimes this maintenance can temporarily impact your service, and if that’s the case you’ll find a detailed alert below.

Due to increased call volume, our response times are delayed. We will make every effort to return your calls within 24 hours. 

MAINTENANCE WORK: We will be completing maintenance work in the following Fenelon Falls area(s) on weekdays between 8AM-5PM. This work is being done to improve your overall quality of service by upgrading the existing equipment in the network, and to provide us the ability to increase internet speeds and offer premium services in the future!

See below for impacted streets on specific dates:

August 4 - 19, 2022

  • Bond Street West
  • Copper Street
  • Cove Road
  • Dodd Street
  • Gable Street
  • John Street
  • Knox Crescent
  • Louisa Street
  • Oakland Lane
  • Queen Street
  • Victoria Grove Road

August 15 - 26, 2022

  • Albert Street
  • Jordan Street
  • Princes Street West 
  • Queen Street (approx. 121 to 171 and 142 to 170)

Services may drop intermittently before automatically returning while maintenance is underway.

Thank you for your patience.

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Reminder for Classic Cable Subscribers: Effective July 10, changes were made to the Classic TV channel line-up that impacted the channel order. No channels were removed from the line-up and  a new channel listing can be found here.

You will need to complete a channel scan on your television in order to access your available programming. If you're unsure how to do this, you can call our Customer Support Team for assistance or you can search for instructions online for your specific make and model of TV. 

TIP: Press the “Menu/Settings/Options” button on your remote control. If you don't have a remote, your TV should have a built-in “Menu/Settings/Options” button. Find and select the “Channel Scan” option in your TV's menu. This option is could also be labeled “Rescan,” “Tune,” or “Auto-tune.”
 
Alternatively, you can upgrade to our fio! TV service on a special promotion. Contact us for details. 

 

 

Outages

There is no one more stressed during an outage than our Team. Rest assured, that our top priority is to find the root of the problem and fix things as quickly as possible.

When you’re happy, we’re happy. And an outage never generates happiness. We’re on it!

There are no reported outages at this time.