At Cable Cable, we are committed to protecting the privacy of our customers’ personal information. We take all reasonable steps to ensure that this information is safe and secure; this includes putting in place rigorous policies and procedures to fully comply with all Canadian privacy laws and regulations.
CRTC & Consumer Codes
- Checklist: Do You Know Your Rights as a TV Consumer?
- TV Code FAQs
- Checklist: Do you Know Your Rights as an Internet Consumer?
- Internet Code FAQs
Exceptional Customer Service
Cable Cable employs 30 staff members, all living within the City of Kawartha Lakes. Our staff eat, shop, and play in all the same places you do. They are intimately familiar with our service area, easy to talk to, and here to help! Our Support Team is available seven days a week to help resolve any technical or billing issues you may encounter. Visit our contact page for hours of operation.
In the unlikely event that our Support Team is unable to resolve an issue or complaint to your satisfaction, they will escalate the complaint to the appropriate member of our Management Team.
Contacting the Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independant agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.