Scheduled Maintenance & Outages.

support and maintenance graphic

Scheduled Maintenance

Just like you get oil changes to help prevent problems with your vehicle, we sometimes do preventative maintenance to ensure our system stays healthy and your service with us is at its best.

Sometimes this maintenance can temporarily impact your service, and if that’s the case you’ll find a detailed alert below.

AMINO BOX SUBSCRIBERS: Recent updates to your Amino Cable TV receiver may have caused it to power cycle. You should see a blue light on the front of the receiver. If your TV screen remains black though the blue light is visible, please try powering on the television itself with the remote that came with your TV. 

CLASSIC TV SUBSCRIBERS: As of July 10, 2022, some changes were made to the Classic Cable TV channel line-up that impacted the channel order (no channels were removed from the line-up). These changes were required for us to continue offering the Classic Cable services while also supporting our expansion plan, which includes offering the latest technology of HD TV service – Rogers Ignite – and faster internet speeds. Subscribers that remain on the Classic Cable service beyond this date may begin/continue to experience issues on all channels, as well as the guide.

If you haven’t already, you will need to complete a channel scan on your television in order to access your available programming. If you’re unsure how to do this, you can call our Customer Support Team for assistance.

We want to ensure that everyone receives a superior television experience, and to do this, we strongly encourage our Classic Cable subscribers to upgrade to our IPTV service. This service includes more channels with an improved picture and sound quality, and in most cases, saves you money with a lower monthly rate! Contact us at 705-887-6433 (option 3) for details on special offers on this service.


Monday, April 3 – Thursday, April 6
8am – 4pm
Bobcaygeon, Dunsford

  • Ashtree Rd
  • Balsam Park Rd
  • Bronte Ln
  • Cedar Park Rd
  • County Rd 24
  • Esturian Rd
  • Fir Trail
  • Ideal Pt
  • Juniper Park Rd
  • Kenstone Beach Rd
  • Lilac Ln
  • Meachin Dr
  • Oak Park Rd
  • Pine Park Rd
  • Primrose Ln
  • Red Boat Ln
  • Rocky Rd
  • Scotch Line Rd

Monday, March 27 – Friday, March 31
8am – 4pm

  • Briar Street
  • Daytonia Beach Road
  • Glenvale Drive 
  • Heron Street
  • Huntingdon Court
  • Jones Avenue
  • Lakeview Park Road 
  • Long Beach Road 
  • Manor Road 
  • Northview Street
  • Pleasure Street
  • Rodman Drive

Services may drop before automatically returning while maintenance is underway.

This work is being done to improve your overall quality of service by upgrading the existing equipment in the network, and provide us the ability to offer you higher upload and download speeds, and Rogers Ignite, in the future. That said, we understand the frustration this may cause in the interim and sincerely apologize for the inconvenience.


There is no one more stressed during an outage than our team. Rest assured that our top priority is to find the root of the problem and fix things as quickly as possible.

When you’re happy, we’re happy. We’re on it!

March 30: There is an outage in the Pontypool area. Our technicians have been dispatched and are working hard to get everyone back up and running as quickly as possible. We appreciate your patience at this time. 

Available When You Need Us

For more complicated or persistent issues, our tech savvy Customer Support Team is here to help ‘get to the bottom of things’ seven days a week from 8:00 a.m. – 10:00 p.m. Even on holidays.

Fast Access to Support