Scheduled Maintenance & Outages.
Outages
There is no one more stressed during an outage than our team. Rest assured that our top priority is to find the root of the problem and fix things as quickly as possible.
Wednesday September 11th – We have now implemented a solution to recent issues impacting some customers’ TV service. If you are experiencing issues impacting your TV service, please kindly reboot your TV box to restore your TV service as detailed below.
To reboot your TV box:
- Unplug the power cable for the digital box from the wall outlet.
- Wait approximately 10 seconds and plug it back in.
- Wait for approximately 5 minutes while your box restarts.
- Turn on your digital box by pressing the Power button on the front panel.
- Check to see if the problem you were having is now fixed.
- If you are still experiencing TV issues, please call our tech support team at 1-866-887-6434.
For additional internet, TV and phone support, please visit our home support page. We apologize for the inconvenience and we appreciate you patience as we resolved this issue.
Scheduled Maintenance
Just like you get oil changes to help prevent problems with your vehicle, we sometimes do preventative maintenance to ensure our system stays healthy and your service with us is at its best.
Sometimes this maintenance can temporarily impact your service, and if that’s the case you’ll find a detailed alert below.
Tuesday September 10th-We are currently doing emergency maintenance in Bethany. Your service may go on and off while this work is being done. Thank you for you patience.