Scheduled Maintenance

Just like you get oil changes to help prevent problems with your vehicle, we sometimes do preventative maintenance to ensure our system stays healthy and your service with us is at its best.

Sometimes this maintenance can temporarily impact your service, and if that’s the case you’ll find a detailed alert below.

We will be completing network maintenance work in the Fenelon Falls area, which will take place on weekdays only between 6am – 4pm. Services may drop before automatically returning while maintenance is underway. 

Monday, November 28 – Friday, December 2

  • 1st Street
  • 2nd Street
  • 3rd Street
  • 4th Street
  • 5th Street
  • 6th Street
  • Forest Road
  • Henry Street
  • Irene Avenue
  • North Bayou Road
  • South Bayou Road

This work is being done to improve your overall quality of service by upgrading the existing equipment in the network, and provide us the ability to offer you higher upload and download speeds in the future. That said, we understand the frustration this may cause in the interim and sincerely apologize for the inconvenience.


There is no one more stressed during an outage than our team. Rest assured that our top priority is to find the root of the problem and fix things as quickly as possible.

When you’re happy, we’re happy. We’re on it!

November 28, 2022: Subscribers will be experiencing a disruption to their TV services due to a hydro outage at one of our field locations. Our response team has been dispatched and will have the issue resolved as soon as possible. We apologize for the disruption to your evening and thank you for your patience.

Available When You Need Us

For more complicated or persistent issues, our tech savvy Customer Support Team is here to help ‘get to the bottom of things’ seven days a week from 8:00 a.m. – 10:00 p.m. Even on holidays.

Fast Access to Support