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Ready to sign up for our services or simply need more information? Fill out the fields below and someone from our Customer Support Team will be in touch!

Local Support Hours: 8am – 6:30pm Monday through Friday, 9am – 5pm Saturday & Sunday
After Hours Support: 6:30pm – 8am Monday through Friday, 5pm – 9am Saturday & Sunday

Existing customer? We have created a list of really helpful troubleshooting tips for common and ‘easy to fix’ issues here or if you’re a business customer, here.

For Rogers Ignite inquiries, please call 1-833-690-0649

Contact information
Toll Free: 866-887-6434
Local: 705-887-6433
Fax: 705-887-2580

16 Cable Road, Fenelon Falls
Ontario, K0M 1N0

Support Hours

Monday - Sunday
Local Support: 9am – 5pm
After Hours Support: 5pm – 9am

Office Hours

As our Customer Support Team continues to help our subscribers remotely, our office is currently closed to in-person inquiries. Equipment pick-up/drop-off bins are available at our customer entrance, 24/7.

In the unlikely event that our Support Team is unable to resolve an issue or complaint to your satisfaction, they will escalate the complaint to the appropriate member of our Management Team.

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687.